Effective Date: 1st January 2024
Last Updated: 12th August 2026
 
Osas2Hair ("Osas2Hair," "we," "us," or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, book our services, contact us, or otherwise interact with us.
 
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information. By using www.osas2hair.com, you acknowledge that you have read and understood this Privacy Policy.
 
1. ABOUT OSAS2HAIR
Osas2Hair is a luxury hair brand and hair transformation studio based in Lagos, Nigeria, providing premium hair products and professional hair services, including wig installation, wig revamping, frontal reconstruction, hair treatment, color transformation, custom wig design, and repair/restoration services.
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Studio: Lagos, Ajah.
Phone: +234 803 582 1378
Email: maureenomosigho6@gmail.com
 
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
a. Personal identification information
i.Full name
ii.Telephone number
iii.Email address iv.Billing and delivery address
v.Contact details provided through WhatsApp or other communication channels

b. Order information
i.Products purchased
ii.Order number
iii.Transaction details
iv.Delivery information
v.Purchase history
vi.Customer preferences relating to products or services

c. Appointment information
i. Preferred appointment date and time
ii. Hair or wig-related information voluntarily provided for consultation
iii. Service preferences
iv. Information required to provide a requested service

d. Technical information
When you use our website, certain information may automatically be collected, including:
a. IP address
b. Browser type
c. Device information
d. Operating system
e. Pages visited
f. Date and time of visits
g. Referring websites
h. Website interaction information

3. HOW WE COLLECT YOUR INFORMATION
We may collect information when you:
a. Create or use an account;
b. Place an order;
c. Complete a checkout form;
d. Book an appointment;
e. Contact us by email, telephone, WhatsApp, or social media;
f. Subscribe to marketing communications;
g. Submit an inquiry;
h. Participate in promotions or competitions;
i. Leave a review or testimonial;
j. Browse or interact with our website.

4. HOW WE USE YOUR INFORMATION
We may use your information to:
a. Process and fulfill orders;
b. Process payments;
c. Arrange deliveries;
d. Confirm appointments;
e. Provide requested hair services;
f. Respond to inquiries;
g. Provide customer support;
h. Send order and appointment updates;
i. Manage customer accounts;
j. Improve our products and services;
k. Improve website functionality and customer experience;
l. Prevent fraudulent or unauthorized transactions;
m. Maintain business and financial records;
n. Comply with legal and regulatory obligations;
o. Send promotional communications where permitted and where you have provided the appropriate consent.

5. PAYMENT INFORMATION
Osas2Hair may receive information necessary to confirm a transaction but does not intend to store complete payment card details on its own systems where payment processing is handled by an authorized third-party payment provider.

Customers should review the privacy practices of the relevant payment provider where appropriate.

6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
a. Keep the website functioning properly;
b. Remember preferences;
c. Understand how visitors use the website;
d. Improve website performance;
e. Support shopping functionality;
f. Measure marketing effectiveness.

7. SHARING YOUR INFORMATION
We do not sell your personal information. We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:
a. Payment processors;
b. Delivery and logistics providers;
c. Website and hosting providers;
d. Technology and software providers;
e. Professional advisers;
f. Service providers assisting with customer communication;
g. Government agencies, regulators, or law-enforcement authorities where legally required.

8. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send you information about:
a. New products;
b. Promotions;
c. Sales;
d. Hair-care information;
e. Services;
f. Events;
g. Osas2Hair announcements. 

You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.


9. CUSTOMER REVIEWS, TESTIMONIALS, AND IMAGES
If you voluntarily provide a review, testimonial, photograph, or other content for marketing purposes, Osas2Hair may request permission to use that material on its website, social media pages, advertising, or other promotional channels. We will not assume that a private image or communication has automatically been authorized for public marketing use merely because it was sent to us.

10. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions;

• Providing services;

• Resolving disputes;

• Maintaining business records;

• Meeting legal, accounting, or regulatory requirements.
   

When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate

12. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
a. Request access to personal information we hold about you;
b. Request correction of inaccurate information;
c. Request deletion where legally applicable;
d. Object to or restrict certain processing;
e. Withdraw consent where processing is based on consent;
f. Request information about how your personal information is handled.
g. Requests should be submitted using the contact information below.

13. CHILDREN’S PRIVACY
Our website and services are intended for general consumers and are not specifically directed at children. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law

14. THIRD-PARTY WEBSITES

Our website may contain links or integrations to third-party platforms, including social media, payment services, and communication platforms. We are not responsible for the privacy practices of third-party websites or services. You should review their respective privacy policies.

15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or services. The updated version will be published on this page with a revised “Last Updated” date

16. CONTACT US
For privacy-related inquiries or requests:

Osas2Hair
Email: maureenomosigho6@gmail.com