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Refund & Cancellation Policy

Effective Date: 1st January 2025
Last Updated: 12th August 2026


At Osas2Hair, we carefully inspect and prepare our products and services to meet our quality
standards. It is important to note that hair products and customised hair services are personal-use
products and services, and thus, certain restrictions apply to cancellations, returns and refunds.


GENERAL PRINCIPLE


Before completing a purchase, customers should carefully review:

  • Product description;

  • Hair length;

  • Texture;

  • Colour;

  • Density;

  • Size;

  • Specifications;

  • Price;

  • Availability.


If you are unsure about a product, please contact Osas2Hair before completing your purchase.

ORDER CANCELLATION

  • Customers may request cancellation of a standard product order before the order has been processed or dispatched.

  • Cancellation requests must be sent 24 hours after order placement to maureenomosigho6@gmail.com. Details should include

a.Customer name;
b.Order number;
c.Product purchased;
d.Reason for cancellation.

 

  • Once an order has been processed, prepared for dispatch or dispatched, cancellation is no longer be possible.
     

CUSTOM AND MADE-TO-ORDER PRODUCTS
Custom-made wigs and products prepared specifically according to a customer's specifications
generally cannot be cancelled once production has commenced. This is because materials, labour and
production time may have already been committed specifically to that order. Customers are therefore
encouraged to confirm all specifications before payment and before production begins.


.
RETURNS
For hygiene, safety and product-integrity reasons, hair products that have been worn, installed,
altered, washed, coloured, cut, bleached, styled or otherwise used may not be eligible for return.
A return may be considered where:
a.The wrong product was supplied;
b.The product is materially different from the confirmed order;
c.The product arrives damaged due to an issue attributable to Osas2Hair;
d.There is a verified manufacturing or workmanship defect.

CONDITION FOR APPROVED RETURNS
Where a return is approved, the product must generally:
a.Be unused;
b.Not have been installed;
c.Not have been washed;
d.Not have been coloured or chemically treated;
e.Not have been cut or altered;
f.Remain in its original condition and packaging where applicable.

Osas2Hair may reject a return where the product has been used or altered after delivery.

REPORTING A PROBLEM
Customers should inspect their order immediately after delivery. If you believe an item is incorrect,
damaged or defective, contact us as soon as reasonably possible with:
a.Order number;
b.Customer name;
c.Description of the issue;
d.Clear photographs and/or video evidence;
e.Photographs of the packaging where relevant.
This allows us to investigate the issue efficiently.

REFUNDS
Where a refund is approved, Osas2Hair will determine the appropriate refund method based on the
circumstances of the case.
Depending on the situation, the resolution may include:
a.Replacement;
b.Repair;
c.Store credit or Loyalty points
d.Partial refund;
e.Full refund.


Refunds will normally be processed using the original payment method where practicable.
Processing times may depend on the relevant payment provider or financial institution.

DELIVERY CHARGES
Where an order is returned because the customer changed their mind, selected the wrong item or
otherwise caused the return, original delivery charges may not be refundable. Where an error is
attributable to Osas2Hair, we may bear reasonable return or replacement delivery costs.


SALE ITEMS

  • Sale and promotional products remain subject to this policy.

  • A discounted price does not automatically mean that a product is defective or non-returnable.
    However, where a sale is expressly identified as final sale, that designation will apply subject to applicable consumer rights.
     

SERVICES

  • Payments for appointments and hair services may be subject to cancellation or rescheduling terms communicated at the time of booking.

  • Where work has already commenced, a refund may not be available simply because the customer changes their mind.

  • Where a service is alleged to have been performed incorrectly, the customer should contact Osas2Hair promptly so that the matter can be assessed.


CUSTOMER-SUPPLIED HAIR

Where Osas2Hair performs restoration, reconstruction, treatment, colouring or other work on
customer-supplied hair, the customer acknowledges that the original condition of the hair can affect
the final result.


Existing damage, shedding, thinning, weak lace, previous chemical treatments or poor construction
may limit what can safely or practically be achieved.


NO REFUND FOR CHANGE OF MIND AFTER USE
Once a hair product has been installed, worn, washed, altered, chemically treated or otherwise used, it
may not be eligible for return or refund merely because the customer has changed their mind.


DISPUTES
If you believe your order or service does not comply with what was agreed, please contact us first so
that we can investigate and attempt to resolve the matter fairly.
Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded.


CONTACT
Osas2Hair
Email: maureenomosigho6@gmail.com

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