Effective Date: 1st January 2026

Last Updated: 12th August 2026

 

Osas2Hair provides premium hair products to customers through its online shopping platform. This Delivery Policy explains how orders are processed, dispatched and delivered.

 

ORDER PROCESSING

 

Orders are processed after payment has been successfully confirmed.
Processing time may vary depending on:

a.Product availability;

b.Order volume;

c.Product type;

d.Customisation requirements;

e.Whether the product is ready-to-ship or made to order.

 

Customers will receive relevant order or delivery information through the contact details provided at checkout where applicable. DELIVERY LOCATIONS Osas2Hair is based in Lagos, Nigeria and may provide delivery within Lagos (between 1 to 3 working days) and to other locations in Nigeria (between 2 to 5 working days), subject to delivery availability. Where delivery outside Nigeria is offered, the applicable delivery arrangements, charges and timelines will be communicated before the order is fulfilled.

 

DELIVERY CHARGES

 

Delivery charges may depend on:

a.Destination;

b.Package size;

c.Delivery service selected;

d.Delivery urgency; e.Courier or logistics charges.

 

Where applicable, the delivery charge will be displayed or communicated before the order is completed.

 

DELIVERY TIMELINES

 

Delivery timelines depend on the customer's location, product availability, processing time, and courier performance. Estimated delivery timelines are not guaranteed delivery dates unless expressly confirmed as such by Osas2Hair

 

Customers should allow additional time during:

a.Public holidays;

b.Peak sales periods;

c.Promotional campaigns;

d.Adverse weather;

e.Traffic disruptions;

f.Logistics disruptions;

g.Other circumstances outside our control.

 

LAGOS DELIVERIES

 

For customers within Lagos, delivery arrangements will depend on the customer's location and the available logistics option. Customers should ensure that the delivery address and telephone number provided at checkout are accurate. Deliveries typically take between 1 and 3 working days depending on the agreed-upon timeline.

 

NATIONWIDE DELIVERIES

 

For deliveries outside Lagos, orders may be handed over to an appropriate logistics provider, which might take between 2 and 5 working days. Once an order has been handed over to the delivery provider, delivery times may depend on the provider's network and operational circumstances.

 

DELIVERY ADDRESS

 

Customers are responsible for providing accurate:

a.Name;

b.Telephone number;

c.Delivery address;

d.Landmark;

e.Other information necessary to locate the delivery destination.

 

Osas2Hair will not be responsible for delays or failed deliveries resulting from inaccurate or incomplete information supplied by the customer.

 

FAILED DELIVERY

 

If a delivery attempt fails because:

a.The customer is unavailable;

b.The address is incorrect;

c.The phone number is unreachable;

d.The customer refuses delivery;

e.The customer cannot be located;

 

additional delivery charges may apply if another delivery attempt is required.

 

INSPECTION UPON DELIVERY

 

Customers should inspect their package as soon as reasonably possible after receiving it. If the package appears damaged or tampered with, the customer should document the condition of the package and contact Osas2Hair promptly.

 

INCORRECT OR MISSING ITEMS

 

If you receive an item that does not correspond with your confirmed order, contact us immediately. Please provide:

a.Order number;

b.Customer name;

c.Description of the issue;

d.Photographs of the product;

e.Photographs of the packaging and delivery label where applicable.

 

We will investigate the matter and determine the appropriate resolution.

 

DELAYED DELIVERIES

 

Delivery delays may occur because of circumstances outside Osas2Hair's reasonable control. T

These may include:

a.Traffic;

b.Weather;

c.Public holidays;

d.Courier delays;

e.Road closures;

f.Security restrictions;

g.Industrial action;

h.Incorrect customer information;

i.Other unforeseen circumstances.

Where we become aware of a significant delay, we will make reasonable efforts to communicate relevant information to the customer.

 

LOST PACKAGES

IF A PACKAGE IS REPORTED AS LOST WHILE IN TRANSIT, OSAS2HAIR WILL WORK WITH THE RELEVANT LOGISTICS PROVIDER TO INVESTIGATE THE SHIPMENT.

The outcome will depend on the circumstances and the applicable courier arrangements. Customers should not independently place a second order while an investigation is ongoing unless they have discussed the matter with Osas2Hair.

PICKUP Where customer pickup is available, the customer will be notified when the order is ready.
Customers collecting an order may be required to provide order identification or other information reasonably necessary to verify the order.

DELIVERY OF CUSTOM PRODUCTS

Custom-made products may require additional processing time because they are prepared according to customer specifications.
Customers will be advised of the expected completion timeframe before or during the ordering process where applicable.

CONTACT
For delivery enquiries:
Osas2Hair
Email: maureenomosigho6@gmail.com